aquillasa.co.za [Aquilla Wellness Solutions (Pty) Ltd] Terms of Service

These Terms and Conditions (T&C’s) constitute the entire agreement between you, the client, and aquillasa.co.za (Aquilla Wellness Solutions) "us", "we", "our".  

If you visit and register on our website and make a booking at aquillasa.co.za, or if you create hyperlinks to aquillasa.co.za, you accept and agree to comply with the most recent version of this agreement in its entirety.  

When registering and/or making a booking, the agreement in force at the time of you registering on the website will apply to that registration/booking and its related transactions.  Any hypertext links from this agreement to text elsewhere on this site shall be deemed to form part of this agreement.

We reserve the right to amend this agreement or any parts thereof at any time and without notice.  Amendments to this agreement take effect 24 hours after the agreement has been amended on our web site, and your continued use of the site implies your acceptance of the agreement as amended. 

No hidden fees or buying obligations

There are no fees for registering an account on the website where allowed. Fees are charged and must be paid in advance when bookings are made on Aquilla Wellness Solutions on aquillasa.co.za.

No unsolicited emails

You do not have to agree to sign up for our mailing list/s or general newsletter at www.aquillasa.co.za.

Website Usage Policy

This is the website usage policy for aquilla.co.za. We invite you to contact us if you have any questions about the website usage policy. Read More…

Privacy Policy

This is the privacy policy for aquillasa.co.za. We invite you to contact us if you have any questions about this policy. Please email us on or fax us on (086) 515 5142. We respect your privacy. Please read the full privacy policy as it applies to youRead more...

Protection of Private Information (POPI) Policy

This is the protection of personal information policy for aquillasa.co.za. We invite you to contact us if you have any questions about this policy. Please read the full POPI policy as it applies to you. Read more...

Security Policy

We take security very seriously. Our servers have been rigorously checked to ensure that they are not vulnerable to unauthorised access and activity on the servers is continually monitored by our service providers. Read more...

Social Media Policy

Please refer to our Social Media Policy for more information about cancelling consultation or counselling. Read more...

Disclosure of Financial Policies

Prior to entering into the therapeutic or supervisory relationship, counsellors and coaches, disclose and explain to clients:

(a) all financial arrangements and fees related to professional services, including charges for cancelled or missed appointments;

(b) the use of collection agencies or legal measures for non-payment; and

(c) the procedure for obtaining payment from the client to the extent allowed by law, if payment is denied by the third-party payer.

Once services have begun, Aquilla wellness Solutions will provide reasonable notice of any changes in fees or other charges.

Counsellors do not participate in fee-splitting, nor do they give or receive commissions, rebates, or any other form of remuneration when referring clients for professional services.

Cancellation Policy

We require a minimum of 24 hours notice for any cancellations or changes to your appointment /session. Please contact us at or call us as per our contact details on your invoice within 24 hours to inform us of what needs to be changed.

Clients who provide less than 24 hours notice, or miss their appointment, will be charged a full session cancellation fee that must be paid in full before a replacement session is scheduled. If payment is not received in full before a session a late charge payment may be applicable if the payment is not received the same day of the scheduled appointment.

If you have made a booking, for the wrong day, you have to contact us immediately to rectify the situation.  If you have made and paid for the booking and you do not turn up for that appointment, we cannot change or alter the booking. You will forfeit your payment. We will alter your booking if the change or cancellation is received at least 24 hours before the appointment date and time. 

Rates

Aquilla Wellness Solutions’ goal is to provide fair & equitable rates for all our clients. This payment policy is in effect to preserve the quality of the counselling, therapy, wellness -, supervision & consulting services we provide to individuals, families & organisations.

The rates displayed for consultation/counselling bookings are not vatable at this stage but might change at any stage after which you will be notified on the next renewal.

Aquilla Wellness Solutions offers a standard pricing model.  We do not ask for income testing to respect the privacy of our clients.  We simply offer a reasonable rate to all our clients. We do not offer free consultations.

Though we endeavour to ensure that the rates displayed on the website are accurate. Displaying a rate on the website does not constitute any undertaking by us to maintain that rate for any length of time.  We will always endeavour to complete your registration at the rate quoted at the time of the booking.

We are constantly working to improve our processes. We invite you to communicate with us to share thoughts or concerns.

We offer privately paid counselling services by qualified and credentialed counselling professionals.

The no-show fee or late cancellation fee will be billed directly to you and not recovered by the third party. See cancellation policy for more detail.

Financial Integrity

Aquilla Wellness Solutions does not offer or accept kickbacks, rebates, bonuses, or other remuneration for referrals.

Aquilla Wellness Solutions ordinarily refrain from accepting goods and services from clients in return for services rendered. Bartering for professional services may be conducted only if: (a) the supervisee or client requests it; (b) the relationship is not exploitative; (c) the professional relationship is not distorted, and (d) a clear written contract is established.

Payments

If you make any payment through Payfast by credit card, we will authorise (reserve) the amount of the order at the time of the order being placed and we will debit the card as soon as we start processing the order.  Any subsequent cancellations will be refunded to the card if refunds are approved.

We do not store your credit card nor any banking details on our website, but our payment gateway Payfast does all that.  Please check their privacy policies and terms of use.

Payfast and/or your bank may require further authentication on credit card payments, which they will request from you after you have submitted your payment details in accordance to your bank’s requirements. 

All refunds will be credited to your customer account. There is no interest payable on the balance in your customer account.

Third-party payments

Services billed to a Third-Party are subject to different rates or and administrative fees. Individuals or Corporate Clients without a valid Third-Party written agreement in place are required to pay session/service fees are payable before the session starts or the service being rendered without exceptions.

Corporate or public third-party payers

    Third-party billing is subject to pre-approval by our office. Prices are subject to changes at any time or/and a yearly increase.     Depending on the terms of payments or the Third-party payer service delivery requirements all prices can be subject to adjustment(s) or additional charges at any given time.

    Late payment(s) are subject to additional charges, such as interest at 2% per month or part thereof.      Corporate credit is subject to credit verification and the privilege can be revoked at any time without prior notice.

    Should an account become overdue, or partial payment is received, we reserve the right to suspend or refuse service until the payment concerns are resolved.

Any corporate clients will receive a coupon to make an appointment on our booking system when it suits them per the available consulting/counselling slots.

Representation of Services

Aquilla Wellness Solutions represents facts clearly to clients and third-party payers, in accordance with appropriate policies and procedures, regarding services rendered.

Aquilla Wellness Solutions explicitly explains to clients the nature of all services provided. We inform clients about issues such as, but not limited to, the following:

  • the purposes,
  • goals,
  • techniques,
  • procedures,
  • limitations,
  • potential risks, and
  • benefits of services;
  • the counsellor:
    • qualifications,
    • credentials,
    • relevant experience, and
    • approach to counselling;
    • continuation of services upon the incapacitation or death of the counsellor;
  • the role of technology; and
  • other pertinent information.

Additionally, counsellors inform clients about:

  • fees and billing arrangements, including procedures for non-payment of fees.
  • Clients have the right to confidentiality and
  • to be provided with an explanation of its limits (including how supervisors and interdisciplinary team professionals are involved),
  • to obtain clear information about their records,
  • to participate in the ongoing counselling plans, and
  • to refuse any services or modality changes and to be advised of the consequences of such refusal.

Service Delivery

For service delivery, we use the Joomdonation OS Service Booking software for delivery of all relevant booking information and/or forms.

The consultation/counselling sessions will be online via Zoom or other electronic platform or face-to-face at our offices or employer where applicable and agreed to.

We reserve the right to use any other service providers as needed to deliver the deliverables in exceptional circumstances.

You need to ensure that you provide us with valid information such as:

  • your full names and surname;
  • your email address;
  • your telephone number/s;
  • your street address;
  • or other relevant information

    during the checkout process.

You accept that for us to prove the service delivery for the booking, we need the relevant information. You agree not to avail your personal information and login and registration details to any other person who has not originally applied for or booked our service/s to access any privileged information intended for your status of the booking. 

Once you attended a session, no refunds will be made and no cancellations will be accepted. Cancellations must be done 24 hours before the service booking time. Any late cancellation will not be refunded nor credited to your account.

No resources may be shared with non-members without the explicit written permission from the owners/creators of such content. It is exclusively for your benefit as a member of A4CM.

Age restrictions and age suitability

Aquilla Wellness Solutions and its services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law.

The onus is on you to ensure that you and/or the person for whom you may buy a booking/consultation session on the Website, meet any age restrictions applicable to such services ordered by you on the Website.  

These restrictions are observed:

  • that you are over 18 and
  • that any product and or service bought is age-appropriate.

Individuals under the age of 18 can use our services only in conjunction with and under the supervision of a parent/legal guardian. In this case, the parent is responsible for all activities of the client.

Accordingly, you indemnify aquillasa.co.za and Aquilla Wellness Solutions from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the aquillasa.co.za Website service booking process.

Online and Telephone Counselling

Our system complies with the Protection of Personal Information Act (POPIA). While efforts will be made to protect privacy, information transmitted via the internet may not be secure (e.g., hackers) since we are using third party software, websites and other relevant mediums to deliver the service.

For safety purposes, clients must be prepared to provide Aquilla Wellness Solutions with their exact location address of where you are during the online or telephone session. This is necessary should any unforeseen safety concerns arise.  Please also keep your emergency contact on file up to date (care provider, family member, etc.) as requested in writing.

Risks and Limitations to Online and Telephone Counselling

Data rates may apply, this function uses streaming data. The client is responsible for data rates. The client is responsible to have the capacity on their network and to ensure their safety.

There are therapeutic limitations to online services. For example, there is the potential for misunderstandings when two people are not in the same room and there are limitations to the technology that may impact services (e.g., time delays, equipment failure).

Online and Telephone Counselling is as effective as in-person counselling, however, appropriateness of online services to meet your needs will be routinely reviewed. It may be determined that in-person services are better suited to your specific needs. In this case, the concerns and the solutions would be discussed in-session.

Recording Sessions

No video, audio or chat communication can be recorded during telephone conversations and online sessions. The system does not include a recording function.

Records of your sessions with a counsellor will be maintained in the same way as that of in-person sessions under privacy legislation.

Should either party wish to make any other type of recording of the session, this must be arranged and discussed in-session, with a written consent that reflects the agreement and limitations.

Online sessions are delivered using a third party platform in which the data transmitted is encrypted and secured. Our online third party software is using a standard that provides person to person communication in most cases. This means that all the traffic flows directly between each user’s web browser and completely bypasses our servers. The traffic is also encrypted in transit and none of the data is stored anywhere.

Being Late for a Session

Aquilla Wellness Solutions agrees to hold your session for 15 minutes without contact from the client. After 15 minutes, the session is considered a late cancellation and a full session fee will be charged.

All fees are payable in advance of your session, or at the beginning of each session. We accept only the following payment methods: debit and credit card payments.

Delayed or cancelled orders

Most consultation/counselling bookings are fulfilled on time but unfortunately, unexpected delays can occur and we may not always be able to fulfil for whatever reason, within the schedule provided.  The system can be down for maintenance and updates, or the service providers might have an internet challenge or the counsellor might get sick or have a family or other crisis. We will do our best to keep you informed of any unexpected delays or postponements.

Agreement of booking/cancellations

The consultation/counselling booking is activated with us only after you have clicked on the [Pay for this order] button and we have received notification from our bankers or Payfast that such monies were received into our account. Your order is an offer to purchase the membership, webinar or training services from us. We only accept your offer once we have communicated our acceptance to you after the fulfilment of the payment.

Placing a booking item in your cart does not constitute an order and we cannot be held liable if the timeslot is no longer available, or if the price has changed by the time, the checkout process is completed. General your cart will remain active for 15 to 60 minutes, whereafter the item in the cart will no longer be available.

We reserve the right to cancel a booking at any point in time without giving any reasons. In this case, we shall be liable to refund any money already paid in respect of that booking for example if a consultation/counselling is cancelled for whatever reason by us.

Please note, however, that we may not be able to cancel membership, workshop/s, webinar or online course from an order if you have already accessed or downloaded the membership portal, workshop/s, webinar or online course material.

Referring clients

Counsellors receive specialised training in many areas of practice and develop expertise and competence in specific areas. At times, counsellors refer to other counsellors with expertise in specialised areas of practice. In this case, a reasonable attempt will be made to provide a referral to a counsellor(s) or resources with specialized training or expertise in the specific area of concern for which help is sought. A counsellor may refer client(s) elsewhere if the concern(s) falls outside his/her scope of practice.

Where Aquilla Wellness Solutions are working in organisations (e.g., school, agency, institution) to provide counselling services, we do not refer clients to our colleagues unless the policies of a particular organisation make explicit provisions for self-referrals. In such instances, the clients must be informed of other options available to them should they seek private counselling services.

Termination of account

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Using and accessing aquillasa.co.za

This site is for personal use only. You may not make use of content from this site, whether direct or derived, for any commercial purpose whatsoever. You may not use any form of automated search or download technology to access this site unless it is according to the guidelines outlined in our https://www.aquillasa.co.za/robots.txt file. You may not frame or utilise framing techniques to enclose any content on this site without our express written consent from us.

You are granted a limited, revocable, and nonexclusive right to create hyperlinks to a4cm.co.za web pages as long as such links do not portray a4cm.co.za or its affiliates or products or services in a false, misleading, derogatory, or otherwise offensive matter.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Aquilla Wellness Solutions its subsidiaries, affiliates, employees, affiliates, associates, partners, agents nor suppliers and its licensors do not warrant that:

  1. a) the Service will function uninterrupted, secure or available at any particular time or location;
  2. b) any errors or defects will be corrected;
  3. c) the Service is free of viruses or other harmful components; or
  4. d) the results of using the Service will meet your requirements.

We make no representations or warranties of any kind, whether express or implied.

Limitation of Liability

In no event shall Aquilla Wellness Solutions, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • your access to or use of or inability to access or use the Service;
  • (ii) any conduct or content of any third party on the Service;
  • (iii) any content obtained from the Service; and
  • (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Force Majeure

No party will be responsible for any breach of this agreement caused by circumstances beyond its control, including flood, fire, earthquake, war, tempest, hurricane, industrial action, government restrictions, or acts of God.

If there is an event of force majeure, the party affected will tell the other immediately, and they will meet either face-to-face or by online meeting, within seven days to negotiate other ways to carry out any affected responsibilities under this agreement. The parties will continue to comply with the responsibilities that are not affected by the circumstances.

If a party cannot fulfil a material (significant) part of its responsibilities under this agreement for more than 60 days because of force majeure, the other party may cancel this agreement by written notice.

Changes and acceptance of terms

We may change the terms at any time and where this affects your rights and obligations, we will notify you of any changes by placing a notice in a prominent place on our website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

If you do not agree with the changes, you must stop using the service. If you continue to use the service following notification of a change, the changed terms will apply to you and you will be deemed to have accepted them.

Legal & Court Proceedings Related Services

We do not get involved with any legal proceedings such as divorce and custody matters. We do not prepare court reports.

Waiver

Any favour we may allow you will not affect or substitute any of our rights against you.

Severability

If any term is void (invalid), unenforceable, or illegal, the term may be severed (removed) from and will not affect the rest of this agreement if it does not change its purpose.

Governing law

This agreement shall be governed by and interpreted according to the laws of the Republic of South Africa.

Domicilium

Our domicilium citandi et executandi (physical address) for all purposes under this agreement is 425A Ronald Street, Garsfontein, Gauteng, 0081 ZAR.  Our P.O. Box address is PO Box 165, Garsfontein, Gauteng, 0042 ZAR.

Contacting Aquilla Wellness Solutions

Please contact us: at or 0836760451.  We will always try to be as helpful as we can to solve any problems promptly.  

If you are in a life-threatening situation, contact your nearest hospital or police on 10111. www.aquillasa.co.za or www.barbaralouw.com are not emergency management services.

Last updated: 30 August 2020