In-person and online counselling
During the COVID-19 lockdown, our wellbeing landscape was challenged like never before. No social interaction outside your home, but the Internet opened a portal to a new form of normality. Via the Internet, it is possible to reach people over great distances. We can facilitate training and communicate with people who need help from all over the world.
In our office, the conversation changed from the risks and pitfalls of working online, to what are the possibilities. Instead of thinking about traditional forms of counselling and training as opposed to working online, we developed combinations of best practices.
My first venture into online counselling was an asynchronous e-mail based process. This was slow and not very effective in dealing with the crisis element of trauma counselling. The delay between emails created expectation and communication gaps.
In-person and online services are combined to maximize benefits and minimise risk. The synchronous such as chat and video conferencing are popular with clients because they have more options. By combining the possible means of doing counselling, supervision or coaching clients find it easier to manage their schedules and fit in appointments.
Some clients prefer face-2-face services because their appointments are part of their “me-time” and they need the closeness of therapeutic interaction. Other clients have difficulties to leave their home due to certain illness, working from home, physical limitations, transportation difficulties or family commitments. Although online counselling it is only available to clients who have access to a computer and the Internet, the client has more therapeutic options than before.
The process of sharing feelings, pain and failure is always very personal. In venturing to offer in-person and online counselling, I am taking ethical considerations, risks and exceptional quality of client care to heart. Policies and procedure are on Aquilla Wellness Solutions’ website and I take the same care to get informed consent from in-person and online clients. This means I don’t offer advice via social media and all clients have to sign an information and consent form.
Various services have different information and consent forms. All the forms are in English. Since I am bi-lingual the actual interaction can be in English or Afrikaans.
To benefit most from our interaction, I give clients homework. Sometimes talking isn’t enough to express what you are thinking and feeling.
A journal is an ideal tool – read more.
A meaningful gift.
A meaningful gift.
A friend of yours may go through hard times and experience trauma that touches your heart. This is the time that you realise that we all need a little extra help.
You can show that you care by sponsoring a counselling session. This gesture is a gift that will be remembered for years to come.
A gift counselling session is a gift of hope and growth for someone who needs a nudge in the right direction, special support and counselling to find lasting solutions. Sessions can be facilitated online or in-person in Pretoria.
When you click on the ‘Enquire’-link you will be directed to an email address. You will receive the relevant information to ensure that you can make an informed decision and the confidentiality of all parties are honoured.
We like this gift because it is a gentle, meaningful reminder that someone cares and that counselling is available in trying times. This is a kind way of addressing the needs of a friend and a loved one.
- Returning to counselling
- Get the most out of a counselling session
- A meaningful gift.
- Benefits of a Gratitude Journal
- In-person and online counselling
- Wellness Protection of Personal Information Policy
- Wellness Responsible Disclosure Policy
- Wellness Website Usage Terms & Conditions
- Wellness Social Media Policy
- Wellness Terms of Service
- The Secret of Miscarriage and Stillbirth
- Aquilla Wellness Solutions Services Overview
- Dr Barbara Louw
- The big picture