Readiness, Response and Recovery
In preparation for the festive season, every retail company is planning for an influx of business and stockpiling for all the merrymakers. On the serious side, security is improved and financial matters are planned very carefully. Services companies might be planning to close operations for a week or two in December. Strange enough very few organizations are getting contingency plans in place in case of crisis or trauma.
You can think of contingency plans as the measure you take to address crisis and trauma. These plans take the scatter and scram out of an uncertain situation when time is of the essence.
- Readiness is the level at which your organization is prepared to respond to a crisis or an emergency today. Most companies are well prepared to prevent and handle fire or other physical incidents. Readiness for emotional crisis and disasters entails to calm fears and anxiety of staff, to re-establish a sense of emotional safety and security and to begin to restore productive activities and well-being.
- The response is the synergetic capacity of the organization's resources, skills, community partnerships and professional services to take action when a crisis or traumatic event occurs. The response to such an event begins with assessing the level of traumatic exposure among the staff. Care should be taken to support staff members who were in close physical or emotional proximity. The response of staff that experiences similar distressing life events must be monitored. The current situation might trigger fear and emotional pain.
- Recovery is the process of restoring well-being, stability and balance of the whole staff. I am a strong advocate for returning to normal routines and social activities, as soon as possible after a traumatic experience. Routine provides some form of structure and there is a sense of safety in order. Workplace routines and normal activities provide regular places where experiences can be shared and preserve a sense of belonging and solidarity.
Well, thought through contingency plans allow you to focus on what is most important. Your relationships and your business.
Aquilla Wellness Solutions can assist you in compiling contingency plans and we offer training for you and your manager to deal with Trauma and Crisis. We have preferred Trauma Relief Facilitators for more than 25 years. See Aquilla Training Workshops